Return & Refund Policy
Thank you for shopping with Vetle — your trusted destination for fully customizable boxing gear. We take pride in providing premium, made-to-order products tailored to your exact preferences. Because each product is individually crafted, please review our return and refund policy carefully before placing your order.
1. Customized Product Policy
All our products — including gloves, headgear, groin guards, and apparel — are custom-made according to the specifications you select. Once your order is placed, it enters production immediately and cannot be altered or cancelled. For this reason, we do not offer refunds or exchanges for customized items unless they arrive damaged or defective.
2. Returns for Defective or Damaged Items
If your item arrives damaged, defective, or incorrect due to an error on our part, you are eligible for a return or replacement. To process your claim, please contact us within 7 days of delivery with the following:
- Order number
- Clear photos or videos showing the defect or issue
- Proof of purchase (invoice or confirmation email)
Once verified, we will arrange a replacement or refund as quickly as possible.
3. Non-Returnable Items
Please note that the following items are not eligible for return or refund:
- Customized boxing gear or apparel with personalized logos, names, or colors
- Items that show signs of wear, misuse, or intentional damage
- Discounted or clearance items
4. Refund Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days to your original method of payment. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
5. Exchange Policy
Since every product is uniquely crafted, exchanges are only permitted for the same item if it arrives defective or incorrect. Exchanges for size or color differences due to customer input errors are not accepted for customized products.
6. Order Cancellations
Orders may be cancelled within 12 hours of placement if production has not yet started. Once customization begins, cancellation requests cannot be accepted. Please contact our support team immediately if you wish to cancel an order.
7. Shipping-Related Issues
Vetle is not responsible for delays caused by courier services, customs clearance, or incorrect shipping details provided by the customer. Please ensure that your delivery address and contact information are accurate when placing your order.
8. Contact Us
If you have any questions or concerns about your order, please reach out to our customer service team:
Email: cs@vetle.us
Website: https://vetle.us
Last updated: 2026