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Vetle

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Shipping Information

Thank you for choosing to shop with Vetle. Below is some important information regarding our Shipping & Returns Policy.

We value your trust. All transactions are processed securely, ensuring the safety of your personal and financial information. Please note that prices may change without prior notice.

The payment made at checkout includes both the product cost and standard shipping charges. Depending on your location, additional taxes, customs duties, or local charges may apply, which you will be responsible for.

  • Production Time: Custom-made products are manufactured within 21–28 business days after your order is processed.

  • Shipping Time: Once production is complete, your order will be shipped within 2–3 business days (Monday–Friday, excluding holidays).

  • Delivery: Standard orders (without customization) are delivered within 15 business days.

  • Weekend Orders: Orders placed on weekends are processed the following Monday.

  • Refunds: Shipping fees are non-refundable. In case of a refund, return shipping costs will be deducted.

We ship only to the billing address provided by the cardholder. If an incorrect product (wrong size, design, or color) is shipped, Vetle will cover the cost of return shipping. For all other cases, return shipping is the buyer’s responsibility.

 

Returns Information

Please note that customized items are only eligible for return if they were delivered with incorrect logos, colors, or designs.

For non-custom items, you may request a return within 7 days of receiving your order, provided that:

  • The item is unused and in the same condition as delivered.

  • The item is returned in its original packaging.

  • The purchase was made directly through Vetle.

How to Exchange or Return an Item

       Step 1:
       Contact our customer support team (available 24/7) or reach us via chat to request a return authorization. Please provide your order or invoice number.

       Step 2:
       Pack the item securely in its original packaging. Use the return address provided by our support team.

       Step 3:
       Once you ship the item, inform us immediately so we can track your return and process your request without delays.

For more details about our Shipping & Returns Policy, please reach out to our support team anytime.